Returns and Exchanges

RETURN & EXCHANGE POLICY

Thank you for shopping with us. Please review our updated policy before making a purchase.

All Sales Final

• We do not offer refunds. Purchases may only be returned for an exchange or store credit.

• Store credit is issued in the form of an online code that can only be used on https://fittedhawaii.com.

• The original shipping cost is non-refundable.

Return Window

• We offer a 14-day return window from the original date of purchase for eligible merchandise.

• All returns and exchanges must be accompanied by the original sales receipt.

• Merchandise must be in like-new condition, unworn, unwashed, and with original tags or sticker labels attached.

• Returns that are damaged, worn, or otherwise unsuitable will not be accepted, and we reserve the right to refuse any return.

Processing Time

• Store credit codes or exchanges will be processed within approximately 1–3 business days after returned items are received and approved.

Damaged or Defective Items

• All items are carefully inspected prior to shipment, but if you receive a damaged or defective item, please notify us within 7 days of delivery.

• We will provide a prepaid return shipping label and replace the item(s) free of charge.

• If the item cannot be replaced, we will issue a refund to your original form of payment (including shipping charges).

Exchanges

• Exchanges are accepted for size adjustments or for store credit.

• Customers are responsible for return shipping costs on exchanges (except in the case of damaged or defective items).

Bundle Purchases

• If a bundle is purchased and you wish to return part of it, the kept item will revert to its original, non-discounted price. Store credit will be adjusted accordingly.
  

How to Start a Return or Exchange

• To initiate a return or exchange, reply directly to your order confirmation email or contact us at websales@fittedhawaii.com with your order number and request. Please use the email address associated with your order.